My Dog Doesn’t Respond to the SportDOG® 425X, 425XS or 425XCamo

Make sure both units are fully charged.

• If fully charged and powered on, the collar receiver should blink green every 5 seconds, and the remote transmitter’s Indicator Light will illuminate green when a button is pressed.
• For charging information, visit How To Charge My SportDOG® 425X, 425XS and 425XCamo.

Ensure both Contact Points are installed properly.

• Both Contact Points must be installed and hand-tightened. Replacement Contact Points can be purchased below.
  • Standard Contact Points
  • Long Contact Points

Confirm the remote and collar are paired.

• For instructions on testing, visit How To Test My SportDOG® 425X, 425XS and 425XCamo.
• If the units are not paired, visit How To Pair a Collar to My SportDOG® 425X, 425XS and 425XCamo.

Confirm fit.

• If your dog is still not responding, visit How To Fit My SportDOG® 425X, 425XS and 425XCamo Collar.

Try longer Contact Points.

• If you have checked fit but your dog has longer/thicker hair, try installing the longer Contact Points.